By listening to and understanding
what is important to our clients, we have improved
upon the fundamental components from which our quality
customer service is built. Valley ComputerWorks can
provide all of the following services.
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Sales – When it is time
to upgrade your equipment, let us do all the work.
You may be unsure about how to upgrade or to replace
your current PCs, printers, or other hardware. Take
the guesswork out of the purchasing process by
turning to Valley ComputerWorks. We will do all the
research, evaluate your needs and budget and work
with you on finding exactly the right equipment.
Looking for local support? We also offer in house
warranties on everything we sell.
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Depot/Shop Service for
Drop-off/Pick-up – We offer “Depot Service” for
clients that would like to minimize expense and
deliver their machines (with related licensing and
software) to our office for needed work and repair.
Our Depot Service offers a quick turn-around time
and the added efficiency of being on-location at our
tech center.
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On-Site Service & Repair –
For your convenience, we offer On-Site Service &
Repair. There is no need to disassemble your PC and
bring it to our tech center for diagnostics and
resolution. Our trusted technicians will come
directly to your home or office to solve your
computer issues. Simply call us to select an
appointment time to fit your schedule.
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Remote Support & Setup
Consultations – When available, our staff can
connect directly to your computer from off-site and
assist you with an error, remove a virus, walk you
through many basic procedures, or help you setup an
email account. We will be able to see your screen
and control your mouse and keyboard- all while you
watch. This revolutionary new technology lets us fix
your computer sooner, more efficiently and at a
lower cost to you.
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Preventative Maintenance & PC
Tune-Ups
You wouldn't drive a car for years without changing
the oil, so why ignore your computer? Like any
investment, your computer needs constant care- which
means keeping it dust-free, spyware-free and virus
free. When was the last time your PC had a thorough
cleaning? If it's been more than 6 months, it's time
to schedule a Preventative Maintenance visit.
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Outsourced Consulting –
When it comes to hardware and software purchasing or
planning for the future our highly experienced staff
is available to you for research, analysis,
instruction, and consulting for all of your
technical needs. We can create detailed feature and
price comparisons on demand, prepare presentations
for you discussing where you stand technologically,
and prepare a technology binder for your records
documenting your equipment and licenses.
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One-on-One Training – Get
results from personalized training sessions. If it’s
training you need—from beginner to advanced—our
staff can offer easy-to-understand instruction for a
flat hourly rate. Topics include: Windows operating
systems, MS Office products, Palm/wireless
applications, web and e-commerce applications. If
you need to learn it, there is a very good chance we
can teach it to you.
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Emergency Service – When
requested, emergency support can be completed within
the same day in most cases. Emergency service can be
utilized for clients without a service contract whom
need same day service and to any client who needs
support outside the scope of normal business hours.
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Telephone Support & Setup
Consultations – Our staff will assist you with
ongoing support issues and miscellaneous account
setup needs, along with a wide range of issues and
tips relating to PCs and technology.
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Networking Services –
Networks are vital to almost every business and are
becoming increasingly popular in the home. Our
technicians are expertly trained in handling all
your network needs. Whether you want to share files,
share printers, create a domain, link to a server,
host your own email, or just share internet with all
you computers – we can help.
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Wireless Networks – Now
you can enjoy all the benefits of having a network
but without all the wires and restrictions. Our
technicians can install a wireless network in your
home or office so that your laptops can be online,
share files, and print from anywhere in your house.
We will also make sure you network is secured
professionally to protect your data and to prevent
anyone from stealing your connection.
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Data Backup & Recovery –
Have you experienced data loss due to hardware
malfunctions, viruses, or other unexpected errors?
Our technicians provide backup and recovery
solutions for every budget. We can evaluate your
needs and help determine which means of backup makes
the most sense for you. Already been the victim of
data loss? We offer data recovery with a very high
success rate.
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Virus Detection & Removal –
If there is suspicion that a virus may have
infected your machine, we can help. No matter what
kind of PC you have, you need the latest antivirus
software and the strategies to clean/repair related
issues. Not only do antivirus programs protect your
computer from damage, but they also prevent you from
accidentally passing viruses to business
clients/associates, family and friends when you send
emails or share files. If you’re unsure about which
virus software to install or how to configure it,
just ask our experts.
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Firewalls & Security, SPAM
Filtering – As internet usage has grown, so have
security threats. One way to protect yourself is to
install a firewall, which keeps intruders from
sneaking into your computer and accessing your
private data. Firewalls also can alert you when
spyware programs attempt to transmit your sensitive
information over the internet. In particular,
firewalls are crucial if you have the always-on
internet connection of DSL or a cable modem. Protect
yourself or your business…with help from Valley
ComputerWorks.
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Broadband Installation –
Ready to make the switch to high-speed? We can
provide assistance in configuring and connecting
high-speed internet access to all of the computers
on your network, Valley ComputerWorks can assist-
from broadband plan selection, to the setup and
configuration of the Router/Firewall and other
necessary equipment.
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Upgrades
– Is your computer several years old? Is it slow
to boot up? Are you running out of storage space? We
can breathe new life into your PC by upgrading some
of its key components. Even if your system is fairly
new, you may need a few enhancements to accommodate
your growing collection of digital photos, movies,
and other files.
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Rental Equipment Available
– Valley ComputerWorks maintains an inventory of
various hardware for rental use when Customer
equipment becomes damaged of fails. We can provide
you with anything from a desktop or laptop to an LCD
screen or LCD projector.
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Phone Systems –Why not
take advantage of all the features technology has
brought to the telecommunications industry. We can
set you up with a voice over IP system, digital
phones, and even a complete 3Com NBX phone system to
manage your incoming calls, greet callers, and route
calls to all the appropriate places throughout your
home or office.
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Software Engineering and
Design – Don’t you ever wish that there was a
piece of software designed just for your business-
something that had all the features you needed
without all the rest? We can help. Our certified
database engineers can create a custom software
application for just about any scenario. Whether you
want to store all of your clients and create
reports, schedule meetings and appointments, have
logs for phone calls, manage your inventory, or
practically anything else, your custom built
software will be just what you are looking for.
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Sound System Installation
– Don’t entrust your multimedia needs to just
anyone. Our expert staff can help you with all your
entertainment needs. We have experience in
installing everything from low profile ceiling
speakers in a workplace to setting up 7.1 surround
sound home theater systems. Looking for something
more? We can help get you integrate the latest in
television with the latest technology.
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And Much More… - As a
technology based business we are well versed in lots
of different skills. Our team includes low voltage
electricians, web designers, database engineers,
digital photographers, consultants, graphic artists,
and trained teachers, all in addition to our
excellent and incredibly friendly computer
technicians. If you have a technology need, we have
the solution, so please never hesitate to ask.
